FAQs

 

1. What is your refund policy?

Due to the nature of our products, all sales are final. We do not offer refunds or exchanges on hair extensions, wigs, or hair care products once they have been shipped. If you receive a defective or incorrect item, please contact us within 72 hours of delivery. Items must be unused and in original packaging to qualify for a replacement or store credit.

2. How long will it take to receive my order?

Being that all orders are PREORDER ONLY , MOST Orders typically ship within 7-10 business days from the date of purchase. Delivery time depends on your location and the shipping method selected at checkout. You’ll receive a tracking number once your order has been shipped.

3. Can I change or cancel my order after it has been placed?

We process orders quickly to ensure timely delivery. Once your order has been placed, we are unable to make changes or cancellations. Please double-check your order before submitting to avoid any issues.

4. Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times will vary depending on the destination. International customers are responsible for any customs duties or import taxes.

5. How should I care for my extensions?

To keep your extensions looking their best, we recommend using sulfate-free shampoos and conditioners, detangling with care, and avoiding excessive heat. For detailed care instructions, please refer to our Hair Care Guide.

6. What if my item arrives damaged or incorrect?

If your order is damaged or contains incorrect items, please contact us within 72 hours of delivery. We’ll work with you to resolve the issue promptly. Ensure that all items are in original, unused condition for eligibility.

7. Can I use your products on my natural hair?

Yes! Our extensions and styling tools are designed to work with all hair types, including natural hair. For best results, follow our recommended styling instructions and care tips.

8. How do I contact customer support?

For any questions or concerns, please email or text us at contactus@maneattractionluxhair.com or 803-801-2443 . We aim to respond within 24-48 hours.

 

9. Are your wigs and bundles ready to ship?

 All orders are pre-order only at this time. Please allow 7–10 business days for processing before your order ships, as each unit is prepared to meet our luxury standards.

If you have any questions, our team is here to help. Thank you for choosing The Luxury Experience with Mane Attraction!

 

Shipping Policy

All orders are processed and shipped within 7-10 business days after payment is received. If any delays or additional processing time are required, we will contact you directly with an update. 

FREE STANDARD SHIPPING FOR ALL ORDERS OVER $300! EXPRESS SHIPPING NOT INCLUDED!